Required Reading
These are things I think everyone should read.
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A very good framework. The author(s) intended this for online communications with "hackers" for troubleshooting purposes, but this applies to many situations... including paid technical support.
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In the terms of the computer owner, "Trusted Computing" = "Treacherous Computing".
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If the big players in the computer industry have their way, the answer is a resounding NO.
Optional Reading
Below are a list of pages (most likely news or science articles of some sort) that I've found interesting enough to tag on del.icio.us. Perhaps you'll find them interesting as well. Any comments I included while tagging the article will show up as well.
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This couldn't be funnier if someone had intended it to be funny.
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The title made me chuckle, but it's a good writeup nonetheless.
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