Saturday, December 08 2007, 11:45 AM

The saga with my receiver is over. Circuit City finally decided to give me a new receiver. This was after yet another trip back to their repair facility (its fourth total). I got lucky and had one of the Circuit City folks on my side. I dealt with the same guy on my previous three trips in there, so he was quite familiar with my issue. This meant he was as confused as I am when he brought my old receiver up to me at the customer service desk and it had a "cancelled" sticker on it, indicating that the repair order was cancelled at the repair facility. Apparently they couldn't find the defect. I have to wonder exactly how they tested it, because it was clear as day to me. Attach a video device to a S-Video input, attach display to S-Video monitor out. Observe broken picture. Done.

Anyway, the Circuit City guy agreed that it was pretty shitty that they couldn't find my problem, so he said that if I could demonstrate the issue to a tech there, he would honor the replacement clause of the service plan I bought for the thing. He grabbed one of the senior associate types (who was also very cool), and I showed the issue to him. He agreed that a receiver shouldn't do that, so a new receiver was mine. The replacement plan gave me a $500 store credit, so I got the newest Onkyo receiver model in the same vein as my previous model (TX-SR605), which was $499. This one has a few more goodies like HDMI support, which is cool. I ended up getting the replacement plan on that one as well, since having to go through this whole deal without it would have sucked even more.

frustrations onkyo-tx-sr603 onkyo-tx-sr605

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