Servers down = headache

Yah. Another crazy day at work. Our server hosting provider finished up today what should have been done yesterday, and the phones were going crazy the whole time. There were a couple times where all 6 lines were full for stretches of 15 minutes or more. Lame. If we would have followed my suggestion and sent an email to the customers, we probably could have avoided 90% of the headache, but no, we didn't. That's life in Tech Support right? Yah. I'm going to have to go ahead and disagree with you there, yeah.

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