I <3 Polaroid

What a pain in my ass. For those not in the loop, my TV is STILL gone. It's been at the repair shop for two months. It seems that my intution was correct on that one. The shitty part is that the delays are completely Polaroid's fault, and not that of the repair company. I've been in somewhat regular contact with the repair shop, and the story was always the same – they called Polaroid requesting service manuals and part numbers, but Polaroid just gave them the run-around. They never got any of the information or materials they needed to fix the TV.

Apparently, the repair shop will never receive the stuff they needed. In the latest of many attempts, the lady at the repair shop was trying to contact Polaroid to get information, and they sang a different tune. Polaroid told the repair people not to fix the TV, but to return it to me instead. I'm supposed to now call the Polaroid customer service people back and arrange for an exchange or refund. I can't say which I would rather take. If I could somehow get an upgrade, that would be great. I'm not sure if I want another Polaroid TV though… if all of their TVs are of the same quality level, I might want to stay as far away from them as I can.

This apparently affects many people other than me as well. The lady said that she had multiple broken Polaroid TVs at her shop alone that needed to be sent back to customers for the same reasons as mine. I guess that serves as a good warning to stay away from newer Polaroid TVs, especially the 3211-TLXB.

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